GENERAL CONDITIONS OF USE
This document defines the general terms and conditions of use of the services offered by NCC Group Italia srl, C.F./P.I. 05939340963 based in Cornaredo (MI), Via per Monzoro, 41/43 on the website www.nccgroupitalia.com and https://limolane.net and on any versions and applications for tablets and smartphones.
PLEASE READ CAREFULLY
before starting to browse the site and before registering on the site, we invite you to carefully read these terms and general conditions governing the use of the services offered through the site.
The access, the navigation and the use of the site imply the express acceptance of the contractual terms and conditions referred to in these General Conditions, as well as the consequent obligation for each user to comply with them.
NCC Group Italia srl reserves the right to modify the content of the General Conditions of use whenever it deems it appropriate and without prior notice. It follows that it will be the user’s responsibility to consult the Conditions at each access to the site.
1. DEFINITION OF THE SERVICE
1.1. NCC Group Italia Srl, C.F./P.I. 05939340963, based in Cornaredo (MI), Via per Monzoro 41/43, carries out the car rental service with driver, which does not belong to the category of public services and directly provides for the collective or individual transport of people, with a complementary and supplementary function to public services.
1.2. These services are carried out at the request of users, on a non-continuous or periodic basis, on itineraries and times established from time to time, only and exclusively upon reservation request.
1.3. The car rental service with driver provides for the supply of a vehicle for passenger transport conducted exclusively by a driver registered in the Professional Role of the category at the relevant Chambers of Commerce, in possession of the specific requirements and valid documents that enable the same to the public exercise.
2. TYPE OF SERVICES
2.1. The rental services with driver offered by Ncc Group Italia Srl are those listed in the “SERVICES” section of the site and in any case are divided into the following types:
a) Transfer services to and from airports;
b) Hourly provision: consists in transporting the customer to their destination and remaining at their disposal; the rates are based on the time the car remains available and the length of the route.
c) Transfers: they consist in transporting the Customer to their destination without any intermediate stop; upon reaching the destination, the driver leaves the customer and does not remain at his disposal.
d) Private Shuttles: they are characterized by the consistency of the timetable and the route and by the repetition of the service over time; once agreed with the customer, the type of vehicle is always the same except for exceptional situations.
e) Special services: they consist in satisfying the Customer’s demand for special services, national or international, with the possible request of special means (transport management for events, conferences and exhibitions, high-level representation and security services, tourist visits and excursions, night service for receptions, theater, clubs, etc.)
2.2. The company undertakes to provide the following additional paid services:
a) provision of a professional tour guide. For car rental services with driver, on request, the customer can request the presence of a driver who also carries out the tour guide service;
b) provision of an interpreter or driver of the requested language, according to availability;
c) provision of hostesses for the reception of the public and customers at conferences, meetings and the like.
2.3. For car rental services with driver, with the exception of transfers, a minimum period of 2 hours of hourly disposition applies.
2.4. For direct extra-urban transfers (non-stop), the fare is calculated with a cost per kilometer, considering the round trip kilometers.
3. EXTERNAL COLLABORATORS
3.1 NCC Group Italia Srl collaborates with other rental companies with driver, which undertake to operate with the same standards of quality and efficiency, and may make use of these for the performance of services if it deems it appropriate.
3.2 The companies that collaborate with NCC Group Italia Srl are exclusively and directly responsible for the services entrusted to them.
4. BOOKING SERVICES
4.1. The reservation request must be made directly at the company headquarters:
a) By phone to the reservation center (+390200614834) which must necessarily be followed by a request by e-mail. The telephone booking is confirmed by means of a communication containing the customer’s data and the description of the booked service which is sent to the e-mail address communicated by the customer and visible through the App or web portal.
b) By e-mail (firstname.lastname@example.org)
c) Using the website www.nccgroupitalia.com or https://limolane.net by accessing the customer area via a personal account that will be enabled after registration
d) via the LimoLane App, which can be downloaded for free from the App Store and Google Play
4.2 The Company confirms the booking by e-mail and assumes no responsibility for bookings made with other systems.
4.3 The confirmation of the booking that will be sent must be kept and presented to the driver upon request.
4.4 The service will be provided in the manner, at the times and in the places indicated in the service confirmation document that the customer acknowledges as full proof between the parties in relation to the execution of the service itself, as agreed.
4.5 The customer is required to verify the correctness of the information contained therein and to promptly report any discrepancies with respect to what is requested.
4.6 The availability of vehicles is guaranteed if the booking request is sent at least two hours before the service, except for services offered outside the provincial capitals and the Italian territory, for which confirmation is subject to availability. The guarantee of availability may not be ensured in the following cases: events, fairs, international congresses, large private and institutional events, ordered parties, natural events, and force majeure.
4.7 At the time of booking, the customer is required to communicate:
a) the presence of baggage and dimensions.
b) the presence of minors who need child seats or other safety systems provided for by the Highway Code
c) the presence of animals
d) the presence of disabled passengers who need a wheelchair.
5. BOOKINGS OF ONLINE SERVICES
5.1 To use the services offered on the website and, specifically to transmit the orders and reservations, it is necessary to be registered.
5.2 The information contained in the descriptive pages of the services offered are of a purely informative nature and do not constitute a contractual proposal or an offer to the public of the services described.
5.3 No information contained on this site can be considered as a contractual offer or an invitation to contract, except for pages that describe specific services for which a contractual offer is expressly and unequivocally formulated.
6.1 The rates are subject to continuous changes depending on the time, day of the week, the time remaining for the service at the time the booking is requested and the availability of vehicles. In the event of a convention or framework agreement, the rates will be fixed and not subject to change unless previously agreed.
6.2 For direct extra-urban transfers (non-stop), the fare is calculated with a cost per kilometer considering round trip.
6.3 Rates include: fuel and motorway tolls in Italy; additional expenses (ZTL, motorway tolls abroad, ferries, etc.) will be charged on the invoice.
6.4 The pick up services from / to the airports have dedicated rates.
6.5 Unless otherwise indicated, for services that start at the airport, the rate includes 45 free minutes from the time of flight landing, while for all other services the rate includes 15 minutes of free waiting.
6.6 The waiting time after that provided for in point 6.5 will be charged on an hourly basis.
6.7 For each service lasting 8 hours or more, reimbursement of the meal is due as per the tariff. At the twelfth hour from the start of the service, the driver’s second meal is scheduled for the same price.
6.8 In the case of services that involve the driver’s overnight stay, the reimbursement of hotel expenses is due, which will be communicated to the customer at the time of booking.
6.9 For services carried out on holidays and / or during the night (22:00 – 07:00) there is an additional charge of 20% on the ordinary rate, while for services carried out on Christmas, New Year and Easter there is a 50% surcharge.
6.10 The compensation for the services booked and not used by the customer is non-refundable.
7. METHOD OF PAYMENT
7.1 Payments must be made by the Customer by credit card, to be communicated at the time of booking, or by bank transfer which must be sent to the current account with bank details that will be provided upon confirmation of the booking.
7.2 The total cost of the service will be invoiced to the Customer using the data that the same will have indicated at the time of booking.
7.3 The Customer is committed to not provide false information on his personal details and address.
7.4 Invoices will be sent via the exchange system in electronic format and will contain a detailed description of the service rendered and any extras. Courtesy copy will be sent to the booker.
8. CHANGES TO THE SERVICE
8.1 Changes to already confirmed bookings may be requested. They will be subject to verification of availability and may lead to a change in rate.
8.2 All changes are considered accepted only if confirmed in writing together with a new rate.
8.3 If the change requested by the Customer cannot be made, the service will be reconfirmed as originally.
8.4 Any extension of the rental and / or the request for additional services to those booked, will be made based on the availability of the driver and no responsibility is accepted for agreements made directly with the same.
9. REQUIREMENTS FOR VEHICLES
9.1 NCC Group Italia srl is committed to offering a high quality service, through the use of safe cars equipped with all comforts, as well as driven by professional drivers.
9.2 The company is also committed to use recently registered cars, covered by insurance, with ceilings at the top of the category and in compliance with the circulation permits in force in Italy and in the European Economic Community.
9.3 The transport of passengers is fully covered by the insurance that NCC Group Italia Srl has stipulated for its vehicles with third parties.
10. TRANSPORT OF LUGGAGE
10.1 Each passenger can carry a maximum of two packages. (1 standard-sized hold luggage and 1 hand luggage)
10.2 Any excess baggage (eg sports equipment such as skis and equipment etc.) must be declared at the time of booking, in order to ensure that the rented car is properly used for these types of transport.
10.3 The driver may refuse to load bulky items on the cars that are not declared, suitcases in excess or that do not have suitable transport conditions (e.g. broken, dirty, wet suitcases, etc.), if he believes that they could compromise the safety conditions of the trip.
10.4 It is not allowed to carry baggage inside the passenger compartment, as per the Highway Code.
10.5 Passenger properties are transported under the sole responsibility of the passenger who declares ownership at the time of boarding.
10.6 Responsibility for theft, damage or loss of luggage cannot be contested either to the company or to the driver.
11. USER BEHAVIOR DURING THE SERVICE
11.1 Users of the rental service are prohibited from:
a) smoke during transport;
b) throw objects from both stationary and moving vehicles;
c) smudge, soil or damage the vehicle;
d) eat and / or drink alcohol;
e) demand the transport of pets without having taken, in agreement with the hirer, all necessary measures to avoid damage or soiling of the car;
f) to demand that the transport be returned in violation of the safety and behavior rules provided for by the current Highway Code.
12. TERMS FOR CANCELLATION
12.1 The Customer can cancel the booking by e-mail (email@example.com) or through the customer area of the website www.nccgroupitalia.com or by means of the LimoLane App, within the times provided below, unless otherwise agreed.
12.2 For the cancellation of the service, the following penalties apply for car and van services rendered in the Italian territory:
a) no penalty is applied up to 4 hours from the departure of the service.
b) up to 2 hours from the departure of the service, a penalty equal to 50% of the total amount is applied;
c) if the cancellation is made within 2 hours, the amount due for the service must be fully paid (or a penalty of 80% of the total amount is applied).
12.3 In the event of a canceled flight / train or delay of more than 30 minutes at departure, the customer is obliged to notify the booking number, so that the presence of an attendant on arrival is guaranteed.
12.4 If the user does not notify of the delay or cancellation of the flight / train he loses the right to the service and will still have to pay a penalty equal to 50% of the total amount.
12.5 In all other cases, if the user does not show up within one hour from the start of the service without having communicated any delays or cancellation of the same (so-called “No Show”), he loses the right to the service and must in any case, pay the full amount due in addition to the surcharges provided for waiting.
12.6 For BUS services, arrangements, tours and special services, the cancellation times are extended and will be communicated at the time of booking, otherwise the following conditions will apply:
a) no penalty is applied up to 24 hours from the departure of the service.
b) up to 12 hours from the departure of the service, a penalty equal to 50% of the total amount is applied;
c) if the cancellation is made within 12 hours, the amount due for the service must be fully paid (or a penalty of 80% of the total amount is applied).
13. LIABILITY AND LIMITATION OF COMPENSATION FOR DAMAGES
13.1 NCC Group Italia Srl undertakes in every reasonable way to make its vehicles arrive on time for the departure and arrival appointments at their destination and will not be responsible for delays due to force majeure.
13.2 Costs, losses or other damages caused to the user and attributable to NCC Group Italia Srl, except in the case of willful misconduct or gross negligence, will be reimbursed only within the limits of the value of the service requested.
13.3 If NCC Group Italia Srl is unable to transport the user, with its own means or with the means of external collaborators, to the booked and paid destination, it will arrange the transfer by external means (TAXI, Rental with Driver, Rental car) and subsequently to reimburse the customer for the cost of such transport upon presentation of a receipt / invoice; the refund cannot exceed the agreed rates for the same route.
14.1 The company is insured to cover the risks deriving from transport, the liability of which is attributable to it on the basis of the law and the provisions of this contract.
14.2 The company will not be liable for damage to persons or things whose value may exceed the policy ceiling.
14.3 Any liability of the Company for the loss and / or damage of the goods transported by the customer deriving from unforeseeable circumstances, force majeure, the nature and / or defects of the goods themselves, the fact of the Customer or when the injury derives from inaccurate information or reticent by the customer or by the characteristics of the goods themselves.
14.4 In any case, the Customer will hold harmless the Company from any claim that any of its insurance companies, for any reason and / or title, may in the future advance to the same Company.
Any complaint concerning the services rendered by the Company must be formulated in writing and sent to NCC Group Italia Srl by registered letter with return receipt. or certified e-mail no later than 8 days from the end of the rental service, under penalty of forfeiture. In any case, no complaint regarding the quality of the services rendered can be asserted, not even as an exception, in court, if the regular payment of the services to which the complaint refers has not taken place.
If one of the provisions of this Agreement is deemed invalid or ineffective, in whole or in part, it will be considered as not forming part of this Agreement, which will remain valid and applicable for the remaining provisions.
17. LEGISLATION AND JURISDICTION
14.1 The rental relationship referred to in this contract is governed by Italian law.
14.2 In the event of a conflict between the Italian version and any translated versions of this contract, the former will always prevail.
14.3 For all disputes on the interpretation, validity or execution of the contract or individual clauses, the Court of Milan is exclusively competent.
Pursuant to and for the purposes of articles. 1341 and 1342 of the Civil Code, the parties, after reading each clause and rereading the contract, the user declares to expressly approve the following clauses: 4) Booking of the service; 6) Rates; 8) Changes to the service; 10) Luggage transport; 12) Terms for cancellation; 13) Liability and limitation of compensation for damage; 14) Insurance; 15) Complaints; 16) Interpretation; 17) Legislation and competent court.