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FAQ

ANSWERS
TO YOUR FAQs

Car and driver hire is a service dedicated to everyone as part of public non-scheduled transport. Unlike taxis, this service must be booked and fares are set at the time of reservation.

Each driver hire company, such as NCC Group Italia, sets its fares, like any other business does. Calculation systems based on distance and driving time are normally used. With us, you can ask for a quote online or via email to info@nccgroupitalia.com.

Car and driver hire originates from users’ need to book a guaranteed high-quality service, ensuring a vehicle will be waiting for them at the time and place agreed. When you arrive at the airport or at the station, our driver will meet you there, and you will not need to worry about finding a taxi or cueing, avoiding any waste of time. Vehicles for car and driver hire are of higher category and drivers wear a uniform. You will be guaranteed a top-class service at the same fare of a taxi.

NCC group Italia provides a widespread service; we can satisfy requests even in the smaller towns where taxi service is not available. Originally, car and driver hire developed as a replacement of taxi service in towns where the latter was not provided. In time, besides meeting this need, it positioned in a luxury segment that complements and integrates taxi service.

Sure. This is one of the key differences compared to taxi service. By booking with us, you will be guaranteed a driver in uniform waiting for you, with no cues. In our vehicle, you will find water, sweets, Wi-Fi connection and magazines, which will complete your experience in a high-level car.

We constantly monitor flights and trains, and will therefore be punctual in meeting you. You will be charged no waiting time should your flight or train be delayed; our fare includes a 45-minute waiting time starting upon landing.

Sure, you will be asked to indicate your chosen vehicle category while booking. If you desire a particular model or brand, you will need to inform us during your reservation; if available, it will be our pleasure to satisfy your request and provide you with a quote.

Sure, you can choose from 16-seater up to 63-seater coaches. All our coaches are luxury class, and are equipped with coffee machine, minibar, microphone, screen with DVD reader and much more. A toilet can also be available on 50-seater motor coaches.

No, all coaches for over 9 passengers can only be driven by drivers properly employed under all legal requirements. (Commercial Driver’s Licence, Driver Qualification Card, tachograph card).

Yes, we cover all major cities worldwide. In some countries, car models and brands may vary, but the level provided will be of the same category you have chosen, and so will the quality of service.

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